Frequently asked question & answers!


A digital gift card works similarly to a physical gift card, except it is completely digital. A digital gift card is sent straight to the recipient’s mobile phone number and email address. The recipient will receive an SMS and email from eGift it containing a link to the digital gift. The recipient simply needs to click on the link to open the digital gift card and view the redemption instructions. The digital gift card can then be stored on the phone’s digital wallet, saved to the recipient’s eGift it account or printed.

Gift cards sold on eGift it can only be redeemed in Australia. Every digital gift card has different redemptions instructions, based on the brand/retailer. In most instances, the digital gift card can be simply redeemed in store at the cashier, or online on the retailer’s website. The specific redemption instructions will be displayed when the recipient clicks on the link they receive. For in store redemption, in most instances you simply need to scan the gift card barcode at the cashier. This can be done by showing the barcode (if it has one) on your phone or by printing out the gift card from your computer and showing the piece of paper. For online redemption, in most instances you simply need to enter the gift card number where directed before completing your purchase on the retailer’s website. You may also be asked to enter the gift card’s pin, which will also appear near the gift card number.

All gift cards sold in Australia have a minimum 3 years expiry from the date of activation. All retailers are different, so please check the product description before purchasing. eGift it is not responsible for any digital gift cards that are not redeemed before the expiry date.

The expiry date begins from the date of activation, which is the date the transaction is completed. If you have scheduled a digital gift card to be sent on a date in the future, the expiry date will still be the date of activation. Please keep this in mind when scheduling gifts in advance. eGift it is not responsible for any digital gift cards that are not redeemed before the expiry date.

You will be given the option to schedule the delivery of a digital gift card in advance before checking out. Simply select the date and it will be sent at 9am (AEDT) on that date to the chosen recipient. If you select today’s date, your digital gift will be sent immediately after the transaction has been completed. Once the digital gift has been opened by the recipient, you will receive an email.

eGift it takes security for customers and the community very seriously. eGift it has implemented Strong Customer Authentication in the form of 3D Secure (3DS). By implementing 3D Secure, you as a customer may be asked to enter a second authentication by your financial organisation to verify your identity. This process can take up to 30 seconds but ensures that only the correct person is using your credit or debit card. This process of authentication is directly between you and your bank. We are proud to be implementing socially responsible security practices and thank you for taking the extra time to check out.

Once you have chosen your digital gift card, you will be given the option to personalise it with selected add-ons, such as an eGreeting card, wrapping, music and an animation. Please note that these are all digital options, and nothing physical will be sent to the recipient. On receiving the email from eGift it, the recipient’s digital gift will come to life and “unwrap” on their mobile device or computer.

No! Delivery is free and completely digital.

Every retailer has different redemption policies, so we advise you to check with the retailer before purchasing a digital gift card. The redemption instructions will also be displayed on the digital gift card when received.

No. Digital gift cards are not reloadable and extra funds cannot be added.

The digital gift will be sent immediately after the transaction has been completed on most occasions. Sometimes there may be a delay in activating a digital gift card, but this is never longer than 24 hours. If the recipient has not received the digital gift card within 24 hours of the transaction, please get in touch and we will troubleshoot.

All purchases made are final. Please choose carefully as we do not offer cancellations, exchanges or refunds. A re-issue or replacement is not available unless it is deemed to be the fault of eGift it. If you would like to request a refund, cancellation or exchange due to a gift card fault, please contact us and provide as much detail possible about the issue.

We accept payment via VISA and Mastercard.

It may be a simple case of entering your credit card details incorrectly or taking too long to enter your payment details. Please double check your credit card number, expiry date and CVC have all been entered correctly. Furthermore, we use a third-party PCI-compliant payment gateway and have applied strict fraud protocols and checks. Sometimes genuine customers are flagged as potential fraud for a variety of reasons and the transaction is not approved. If your order was unsuccessful, please get in touch with us and we will investigate for you.

Digital gift cards are considered high-risk by some financial institutions, and sometimes they block the purchase of digital gift cards. If you keep getting this error message, please get in touch with your financial institution and ask them to allow the purchase of digital gift cards on your account. Unfortunately, there is nothing we can do on our end to process these transactions.

Unfortunately at this stage, we only accept Australian credit cards.

Firstly, check your junk/spam folder. If there is nothing there, please get in touch with us.

On some occasions, digital gift cards can take up to 24 hours to activate. We ask for your patience on these rare occasions as this is normally due to a connection with the retailer's system. Please contact us if the gift card has not been received your gift card after 24 hours.

Firstly, please check the mobile phone and email address you supplied is correct. You can find this on your order confirmation email or in your account dashboard. If one of these is incorrect, please contact us and we will attempt to re-send the digital gift. If the information is correct, ask the recipient to check their junk/spam folder and double check they haven’t accidentally deleted their phone message. If the recipient still cannot locate the digital gift, please get in touch with us.

Click ‘Sign In’ in the top right corner of the website, and then click “Forgot your password?” underneath the “login” button. Enter the email address associated with your eGift it account, and you will receive an email asking you to re-set your password.

Please get in touch with us as soon as possible. We can re-send the digital gift card to the recipient’s mobile phone or email address.

Please be extra careful when entering the recipient’s details before checkout. If you have entered the wrong details, please get in touch with us and we will attempt to re-send the digital gift to the correct phone number and email.

You will be sent an email when the digital gift card has been opened by the recipient.

An Australian mobile phone number must be supplied when purchasing a digital gift card. If the recipient doesn’t have a mobile phone, you can enter your mobile phone and then enter their email address.

An email address and an Australian mobile phone number must be supplied when purchasing a digital gift card. If the recipient does not have either a mobile phone or email address, the best way to purchase a digital gift card is to send it to yourself, print it out and hand-deliver it to them.

You should contact the retailer where you purchased the product using the gift card. We are not responsible for any purchases made with the gift card.

Still having problems?

Contact the friendly staff at ‘eGift it’ to help with any further issues you may be having.

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